Teletherapy has become an increasingly utilized resource in healthcare. It is defined here as digital psychotherapy conducted one-on-one with a live therapist that is remotely located over a technological device (e.g., personal computer, laptop, tablet, or smartphone) that is private and confidential. Telehealth involves amongst others mental health care activities such as screening assessments, diagnosis, therapeutic intervention, psychoeducation and support.
Private and confidential locations are required (e.g., private office spaces or homes) where an individual believes that they can speak freely without the risk of someone overhearing therapy material. It should be emphasized that individuals should not have anyone else present in the session, unless discussed as a part of a treatment plan.
The benefits of digital psychotherapy are clear. Not only can it be used as a prevention and support service for individuals who experience psychological distress, but is cost effective, convenient, and provides the opportunity for empirically supported treatment to those without access. However, it is recommended that teletherapy not be used as a substitute for traditional in-person psychotherapy when this format is available. Despite the growing literature suggesting that teletherapy is an effective and safe way to deliver mental health treatment, there may be situations where it may not be indicated or appropriate. Therefore, each therapeutic case will be subject to evaluation for teletherapy suitability.